neon69 Platform Privacy Notice

This page describes what we collect when you use neon69 and how we keep that data protected. We at neon69 operate across sportsbook (Liga 1, Piala AFF, Champions League, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). To provide these services, we collect account information, payment details, and wagering history. Our privacy practice is transparent: we do not sell your data, we encrypt sensitive fields, and we limit access to authorized staff only.

Our services are available only where local law permits. Your data is processed subject to the privacy laws of your jurisdiction and our own data-protection standards. We at neon69 comply with Indonesian payment regulations and international anti-money-laundering (AML) requirements. If you have questions about how we handle your information, this page answers them.

Reading this page takes subject to verification. We recommend reviewing it before opening a neon69 account.

What Data We Collect on neon69

We at neon69 collect the following information when you register and use our platform:

• Account information: Name, email address, phone number, date of birth, residential address. We collect this during registration and verify it against government-issued ID.
• Payment information: Bank account details (for BCA, e-wallet, mobile banking, local payment transfers), e-wallet account numbers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store credit-card numbers directly; payment processors handle card data under their own security standards.
• Wagering history: Every bet you place on neon69—game name, odds, stake amount, outcome, timestamp. This data helps us verify transaction integrity and resolve disputes.
• Device and connection data: IP address, device model, operating system, app version. We collect this to prevent fraud and identify unauthorized access to your account.
• Communication logs: If you contact our support team, we retain your messages and our responses for record-keeping and dispute resolution.
• Cookies and tracking: We use browser cookies to maintain your session on neon69. These cookies do not track you across other websites—they are session-specific.

How We Use Your Data on neon69

We at neon69 use your data for the following purposes:

• Account verification (KYC): We verify your identity and address to comply with Indonesian financial regulations and prevent identity fraud.
• Fraud and AML detection: We analyze your transaction patterns to detect money-laundering, unauthorized account access, and suspicious behavior. If we detect unusual activity (rapid deposits followed by immediate withdrawal, multiple accounts from the same person), we may freeze your account pending review.
• Payment processing: We pass your payment information to your bank or e-wallet provider to execute deposits and withdrawals. We do not store this data longer than needed for reconciliation.
• Dispute resolution: Your wagering history and account logs are used to investigate and settle player disputes fairly.
• Platform improvement: We analyze aggregate (non-personal) data about game popularity, payment-method preferences, and system performance to improve neon69.
• Regulatory compliance: We may share your data with Indonesian authorities (tax authorities, financial regulators, law enforcement) if required by law.

We at neon69 do not use your data for:

• Marketing or advertising to third parties (we do not sell your email or phone number).
• Profiling for credit or insurance decisions.
• Automated decision-making that significantly affects your rights (except fraud detection, which may trigger account suspension pending review).

Third-Party Processors and Our neon69 Data Sharing

We at neon69 work with the following third parties to operate our service:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your banks (online payment, e-wallet, mobile banking, local payment) handle your transaction data under their own privacy policies. We do not control how they process your information.
• Hosting and infrastructure: Our servers may be located outside Indonesia. Data in transit and at rest is encrypted, but your data may physically reside in another country. We use reputable hosting providers with strong security standards.
• Fraud and identity verification services: We may use third-party services to verify your government ID and check for identity fraud. These services process your identity data but do not retain it beyond verification.
• Support and communication: Our customer-support team may be distributed across locations; they access your data only to help resolve your issues.

We at neon69 do not sell your personal data to marketing companies, data brokers, or any third party for profit. Sharing with third parties is limited to service providers who support neon69 operations.

Your data on neon69 is encrypted in transit and protected by firewalls. We grant access only to staff who need it to serve you.

How Long We Keep Your Data on neon69

We at neon69 retain your data according to legal requirements and business necessity:

• Account information: Kept for the lifetime of your account. If you close your account, we retain it for 7 years to comply with Indonesian financial and tax regulations.
• Wagering history: Kept for 7 years to support dispute resolution, tax reporting, and AML compliance.
• Payment information: Retained only as long as needed for transaction reconciliation (typically 1–2 years), then securely deleted.
• Device and IP logs: Kept for 1 year to detect fraud patterns.
• Support communications: Kept for 2 years to support dispute resolution.

After retention periods expire, we securely delete your data or anonymize it (remove identifiers) so it cannot be linked back to you.

Your Rights on neon69

We at neon69 respect your data rights. You have the right to:

• Access: Request a copy of all personal data we hold about you on neon69. We will provide this within 30 days.
• Correction: Request correction of inaccurate data (e.g., misspelled name, wrong address). We will update your account and notify payment processors if needed.
• Deletion: Request deletion of your account and associated data, subject to legal holds (we must retain data for 7 years under Indonesian law). Once deleted, your account cannot be recovered.
• Objection: Object to fraud-detection analysis or other processing. If you object, we may restrict your account pending resolution.

To exercise these rights, contact neon69 support through the app or website. We will respond within 30 days.

Cookies and Tracking on neon69

We at neon69 use cookies to:

• Keep you logged in during your session.
• Remember your language and interface preferences.
• Analyze site traffic and app performance (anonymous aggregate data only).

Our cookies do not track you across other websites. We do not use third-party tracking pixels (Google Analytics, Facebook Pixel) on neon69. If you disable cookies in your browser, you will need to log in again each time you visit; some neon69 features may not work properly.

Security of Your Data on neon69

We at neon69 protect your data using industry-standard security practices:

• All data in transit is encrypted using HTTPS/TLS (secure socket layer).
• Payment information is encrypted at rest and separated from other data.
• Our servers are protected by firewalls and intrusion-detection systems.
• Staff access to your data is logged and audited.
• We conduct annual security assessments and penetration testing.

While we use strong security, no system is completely risk-free. If you believe your account has been compromised, contact us immediately. We will secure your account, review transaction history, and investigate unauthorized access.

Jurisdiction and Data Transfers on neon69

We at neon69 are based in a jurisdiction governed by Indonesian law, but our servers may be located internationally. Your data may be transferred across borders during normal operation. By opening a neon69 account, you consent to this international transfer. If international data transfer is not permitted in your jurisdiction, you should not use neon69.

We do not operate in jurisdictions where online wagering is prohibited. If you access neon69 from a prohibited jurisdiction, we may close your account and forfeit your balance under our terms of service.

Changes to Our neon69 Privacy Policy

We at neon69 may update this privacy notice from time to time to reflect changes in law or our practices. If we make material changes, we will notify you by email and display a notice on the app. Your continued use of neon69 after the notification date constitutes acceptance of the updated policy. If you disagree with changes, you may close your account and request withdrawal of your balance.

Contact Us About Your Data on neon69

If you have questions about how neon69 handles your data, wish to exercise your data rights, or wish to report a privacy concern, contact our support team:

• Email: via the neon69 app support contact form.
• In-app support: Open neon69, go to Help, and select "Privacy & Data."
• Mailing address: neon69 Legal Team (address available on request via support).

We will respond to privacy requests within 30 days. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and believe neon69 violates local data-protection law, you may also contact your local data-protection authority.

Summary: Your Privacy on neon69

We at neon69 collect account, payment, and wagering data to provide our sportsbook, live-dealer, and slot services. We do not sell your data, we encrypt sensitive information, and we comply with Indonesian financial and data-protection regulations. Your data is retained according to legal timelines; after retention expires, we delete or anonymize it. You have the right to access, correct, and request deletion of your data subject to legal holds.

Our privacy practice is transparent and accountable. If you have concerns, contact us directly. We take data protection seriously because it underpins trust on neon69.